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Infographics
[/vc_column_text][/vc_column][vc_column][vc_tta_tour][vc_tta_section title=”Customer Service” tab_id=”customerService”][vc_column_text css=””]Phone Number: +234 9121628505
Email: offical2rule@gmail.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”Delivery” tab_id=”delivery”][vc_column_text]Pay on Delivery available within Abuja.
Delivery is free for orders over ₦30,000 to anywhere in Nigeria
Abuja – ₦500
The rest of Nigeria – ₦1800[/vc_column_text][/vc_tta_section][vc_tta_section title=”Payment Methods” tab_id=”paymentMethods”][vc_column_text]To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer
• Payment on delivery(Only Abuja)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Return Policy” tab_id=”return”][vc_column_text css=””]Refunds and Returns Policy for 2Rule International Services
Effective Date: 26th September 2024
At 2Rule International Services, we are committed to ensuring that our customers are satisfied with their purchases. If you are not entirely happy with your order, we offer a straightforward process for returns and refunds.
This policy outlines the conditions, timeframes, and steps to initiate a return or refund for purchases made on www.2Ruleshop.com.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• Timeframe: You can return any item within 14 days of receiving it.
• Condition of Product: The product must be unused, unworn, and in the same condition in which you received it, with all original tags and packaging intact.
• Non-Returnable Items: Certain items are non-returnable for hygiene reasons. This includes:
• Custom or personalized orders
• Digital fashion consultations (once services have been rendered)
2. How to Initiate a Return
To start the return process, please follow these steps:
1. Contact Customer Support: Email us at [offcial2Rule@gmail.com] with your order number, a description of the product(s) you wish to return, and the reason for the return.
2. Return Approval: Once your return request is reviewed, we will notify you via email whether your return has been approved or declined. If approved, we will provide you with further instructions on how to send the product back to us.
3. Return Shipping: Customers are responsible for the return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Return Address
Currently, we do not have a physical outlet. Once your return request is approved, we will provide you with the correct address for sending back the item(s).
4. Refund Process
Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. We will notify you via email once your refund has been processed.
Refunds will be issued in the following way:
• Original Payment Method: The refund will be processed back to the original method of payment used during purchase.
• Refund Timeframe: Please allow up to 14 days for your refund to be processed and reflected in your account, depending on your payment provider.
5. Refunds for Faulty or Incorrect Items
If you receive a product that is faulty, damaged, or incorrect, please contact us at [offcial2Rule@gmail.com] within 7 days of receiving your order. We will arrange a replacement or a full refund, including return shipping costs.
6. Exchanges
We offer exchanges for eligible products under the following conditions:
• Exchange Timeframe: You may request an exchange within 14 days of receiving your product.
• Availability: Exchanges are subject to product availability. If the requested product for exchange is out of stock, we will process a refund instead.
• Process: Please contact us at [offcial2Rule@gmail.com] to request an exchange. You will be responsible for the return shipping costs for the original item unless it is faulty or incorrect.
7. Late or Missing Refunds
If you have not received your refund after 14 days, please take the following steps:
1. Check your Bank Account: It may take some time for the refund to officially post.
2. Contact Your Credit Card Company: Some providers take longer to process refunds.
3. Contact Us: If you have done all of the above and still have not received your refund, please reach out to us at [offcial2Rule@gmail.com].
8. Customer Support
If you have any questions regarding our Refunds and Returns Policy or need further assistance, please contact our customer support team:
2Rule International Services
Email: [offcial2Rule@gmail.com]
This Refunds and Returns Policy is designed to be clear and fair for both you and your customers, ensuring a smooth process for managing product returns and refunds.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Terms & Conditions” tab_id=”termsNconditions”][vc_column_text css=””]
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